Privacy Policy
Effective Date: May 30, 2026
Welcome to Solemhaeyz (“we,” “our,” “us”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us through our website
- Interact with our customer support
The information collected may include:
- Full name
- Email address
- Contact number
- Billing and shipping address
- Payment information (processed securely via third-party payment providers)
- Order details and purchase history
We may also collect non-personal data such as browser type, device information, IP address, and website usage data.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Confirm and manage payments
- Arrange shipping and delivery
- Communicate order updates
- Respond to inquiries and customer service requests
- Improve our website and services
- Send promotional communications (only if you opt in)
We do not sell or rent your personal information to third parties.
3. Payment Information
All payments are processed through secure third-party payment gateways (such as Xendit or other accredited providers). Solemhaeyz does not store or have direct access to your full credit card, debit card, or e-wallet credentials.
Payment providers process transactions in accordance with their own privacy and security policies.
4. Sharing of Information
We may share your information with trusted third parties only as necessary to:
- Process payments
- Deliver orders through logistics partners
- Comply with legal obligations
- Prevent fraud and unauthorized transactions
All third-party service providers are required to safeguard your information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Improve website functionality
You may disable cookies through your browser settings, although some features of the website may not function properly.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your personal information (subject to legal obligations)
Requests may be sent to:
customerservice@solemhaeyz.com
9. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact Information
If you have questions regarding this Privacy Policy, please contact:
Solemhaeyz
Email: customerservice@solemhaeyz.com
Location: Quezon City, Philippines