💳 Payment Policy
At Solemhaeyz, all orders are processed on a payment-first basis.
1. Accepted Payment Methods
We accept secure online payments via our accredited payment gateway partners, including:
• E-wallets (e.g., GrabPay, GCash once activated)
• Credit and Debit Cards (subject to gateway approval)
• Other supported digital payment methods
All payments are processed securely through our official payment gateway.
2. Order Confirmation
Orders will only be confirmed and processed once payment has been successfully completed and verified by our payment provider.
We do not process Cash on Delivery (COD) orders at this time.
3. Currency
All prices listed on our website are in Philippine Peso (PHP).
4. Fraud Prevention
We reserve the right to cancel or decline any order suspected of fraudulent activity or unauthorized transactions.
Additional verification may be required before processing certain orders.
5. Payment Disputes
If you believe there has been an error in billing, please contact us immediately at:
📧 customerservice@solemhaeyz.com
We will investigate and respond promptly.
6. Security & OTP Notice
For your protection, Solemhaeyz will never directly request your One-Time Password (OTP), banking PIN, card CVV, or full card number via email, SMS, social media, or phone call.
All payments are processed securely through our official payment gateway. You may receive OTP verification directly from your bank or payment provider during checkout.
If you receive any suspicious request claiming to be from Solemhaeyz, please report it immediately to:
📧 customerservice@solemhaeyz.com